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Elysia Sugar Patchouli by Fragrance World

Elysia Sugar Patchouli by Fragrance World

R280,00Price
Quantity

  • Privacy policy

    Why we collect your information:


    When you purchase something from Red door Creations, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


    Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.


    We shall at all times take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.


    Customer details will be stored by us separately from card details which are entered by the client on PayGate’s secure site.


    Formore detail on PayGate refer to www.paygate.co.za.


    Disclosure:


    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    Red Door Creations takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


    Wix.com


    Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


    Your data is stored through Wix.com's data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.


    Third party services:


    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


    Security:


    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


    Card transactions will be acquired for Red Door Creations via PayGate (Pty) Ltd who are the approved payment gateway for all South African


    Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security


    Age of consent:


    By using this site, you represent that you are at least the age of majority in South Africa and you have given us your consent to allow any of your minor dependents to use this site.


    Changes to the policy


    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.


    Contact information:


    If you would like to: access, correct, amend or delete any personal information we have about you, contact us at support@reddoor-creations.co.za

  • Shipping Info

    All products purchased from Red Door Creations will be shipped to the supplied delivery address within 1-7 working days of purchase and payment received and confirmed in our bank account depending on your location.


    Goods are sent at your own risk until signed for by you or by any other person at the address you have given to us. We cannot be held responsible in case of theft or loss by the courier.


    HOW MUCH DOES IT COST?


    Shipping costs vary depending on the size and weight of the items purchased  on all orders throughout South Africa.

     

    WHO WILL WE SHIP YOUR ORDER WITH?

    All purchases will be shipped locally with The Courier Guy or Pudo door to locker, unless stated otherwise.


    Please note that The Courier Guy will only deliver to a physical address and not a Postal address in the case of a Pudo delivery you will be notified before hand of the locker number and all details to access the locker, please see Pudo's terms and conditions regarding the time frame for collecting your items from the locker.

     

    Subject to availability and receipt of payment, orders will be processed within 1 working day.


    We will not be liable for any damages or loss of goods being delivered via the courier service's provided

  • Return & Refund Policy

    At Red Door Creations.


    We offer a 7 days return policy, If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


    No refunds or exchanges will be accepted if the items original packaging has been opened or damaged

    The provision of goods and services by Red Door Creations is subject to availability. In cases of unavailability, we will refund the client in full within 30 days.


    Cancellation of orders by the client will attract a administration fee.


    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


    Used Items will not be considerate for any refund at all


    To complete your return, we require a receipt or proof of purchase.


    Refunds when applicable:


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund


    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



    Late or missing refunds (if applicable)


    If you haven’t received a refund yet, first check your bank account again.


    Then contact your credit card company, it may take some time before your refund is officially posted.


    Next contact your bank. There is often some processing time before a refund is posted.


    If you’ve done all of this and you still have not received your refund yet, please contact us.


    Exchanges when applicable


    We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

    Used Items do not apply for exchanges or refunds.


    Gifts


    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


    Shipping:


    To return your product, you should courier your product to:


    Red Door Creations.


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    If you receive a refund, the cost of return shipping will be deducted from your refund.


    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


    We hope you enjoy your shopping experience with Red Door Creations and value all clients and will take the utmost care with your product to make sure that it reaches you in a mint condition.

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